crownjili Privacy Policy – How Your Personal Data Is Collected and Protected

1. Information We Collect

When you register for a crownjili account, we collect the personal details you provide during sign-up, including your full name, date of birth, email address, and mobile number. We also collect a username and password that you create, along with any identity documents you submit during the verification process required under Philippine regulations. When you use the platform, we automatically gather technical data such as your device type, operating system, browser version, IP address, and session timestamps. Payment-related information — including your GCash or Maya account reference, transaction amounts, and transaction history — is recorded to process deposits and withdrawals accurately and to comply with anti-money laundering obligations. We may also collect information about your betting and gaming activity on the platform, such as the games you play, wager amounts, and session duration, which helps us personalise your experience and identify any responsible gaming concerns. All data collection is carried out in accordance with the Data Privacy Act of 2012 of the Philippines and its implementing rules and regulations.

2. How We Use Your Information

The personal data we collect is used primarily to create and manage your account, process financial transactions in Philippine pesos, and verify your identity before releasing withdrawals. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — these communications are necessary for the operation of your account and cannot be opted out of while your account remains active. Your gaming activity data helps us monitor for signs of problem gambling and allows us to apply responsible gaming tools such as deposit limits or self-exclusion where appropriate. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify you individually. crownjili does not sell, rent, or trade your personal information to third-party marketing companies. Where we share data with trusted service providers — such as payment processors or identity verification partners — those parties are contractually required to handle your data securely and only for the specific purpose for which it was shared.

3. How We Protect Your Data

crownjili uses industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our servers is encrypted using secure protocols, and sensitive account credentials are stored using one-way hashing so that they cannot be recovered even by our own staff. Access to personal data within our organisation is restricted to personnel who need it to perform their job functions, and all such staff are bound by confidentiality obligations. We conduct regular security reviews and apply patches and updates promptly to reduce the risk of vulnerabilities being exploited. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities within the timeframes required by law. While we take every reasonable precaution, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and to keep your login credentials confidential.

4. Your Rights as a Data Subject

As a user based in the Philippines, you have specific rights under the Data Privacy Act of 2012, including the right to be informed about how your data is used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or outdated details. You may also request the deletion of your personal data in certain circumstances — for example, if you close your account and there is no longer a legal basis for us to retain it, subject to our obligations under anti-money laundering and gaming regulations which may require us to keep records for a defined period. If you believe your data has been processed in a way that violates your rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, you can reach our support team through the contact details available on the FAQ page. We will respond to all data subject requests within the timeframe required by applicable law.

5. Data Retention and Cookies

We retain your personal data for as long as your account is active and for a further period as required by Philippine law, including obligations under the Anti-Money Laundering Act and gaming regulations. Once the applicable retention period has expired and there is no longer a legal basis for keeping your data, we will securely delete or anonymise it. Our platform uses cookies and similar tracking technologies to maintain your session, remember your preferences, and gather anonymised analytics about how the platform is used. Essential cookies are necessary for the platform to function and cannot be disabled; optional analytics cookies can be managed through your browser settings. We do not use cookies to serve third-party advertising or to track your activity on other websites. For a full list of the cookies we use and guidance on how to manage them, please visit the FAQ page where our support team can provide further assistance.